Returned again Sunday and one machine was pretty good to me. Other than the above bad experiences…other hotel staff and Casino Staff was Very professional and Kind. The #3 elevator dropped 2 floors and was reported but never shut down. Staye … d again Saturday night with my Sister and the check in fellow was as rude as you could possibly get! I was getting my Credit card put foe my Sister to use and he kept rolling his eyes! When I handed it to him…he accepted it without a Thank You….bit I did let him know he was welcome. We went to Casino and could hardly get any playback. We were hoping to get to lounge by the pool…but it was closed. I returned Friday and stayed all night with my Sister and friends. We had to leave because the Hallway from the Hotel to the Casino way so hot it took her breath and had to go home to get on her big machine. at the Caesars Rewards Counter, very professional, outgoing and patient with my bombarding of questions that I had about the rewards card program that I never had until this trip.I had a room comped on Thursday night for me a d my friend that is on oxygen.

Special shout out to Nate, customer service rep. Every stay, the room is well sanitized and smells fresh and is clean when you walk in, I like the fact that white sheets and comforters are put on the bed, it's easier to see they are fresh and not having to worry about them being stained or dirty. The hotel room was perfect, it amazes me with the amount of people who stay at Caesars how well the rooms are maintained and look as though your the first person to stay in the room. Pool area and bathrooms are kept up and clean, employees in and out about once a hour making sure things are tidy and that clean towels are available. This time I stayed, the hot tub was back up and in service, perfect temperature to sit and relax, not so hot that it's uncomfortable and also being able to use the pool at the same time made it even more relaxing. It must be a pleasurable place to work because all employees seem happy, smiling and willing to do what ever it takes to make your stay pleasant, always a thank you or have a nice day is given.

The service there and the quality of the casino and hotel are always top notch. I try to stay at least once a year for a few days as a get away.

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